![]() Maintains harmony among workers and resolves grievances.Ability to monitor calls and give constructive feedback based on the quality of the call.Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.Assists in developing new training courses associated with the introduction of new products or services.Reports on progress of trainees and personnel under guidance during training period.Maintains Employee Change Forms for all agents who do not pass training.Administers and proctors Mastery test for all campaigns trained.Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.Presents established and effective product training of all products expected to be sold to customers.Presents established and effective training methods, techniques, and ideas and coaches trainees. ![]() ![]() Sets up and maintains training facilities.Teaching Grammar, Grammar Rules, Difference between British and American English, American Culture Computer programs including Excel, Word, Power Point, Outlook Training and soft skills techniques, Company policies and procedures as outlined in the employee handbook applicable campaign computer programs and procedures. ![]()
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